Shipping
Comfort Delivered, Coast to Coast
At The White Willow, we believe comfort should never be kept waiting. Whether you're ordering a supportive wedge pillow or a personalized piece, we’re here to ensure it reaches you with care.
Order Processing Time
- All standard orders are processed and dispatched within 4–5 working days.
- For personalized or customized pillows, we take a little extra care — these are usually dispatched within 7–9 working days.
- Once your order ships, you’ll receive a tracking link via email to stay updated on your delivery status.
Shipping Timeline
- Our standard delivery window is 7–9 business days after dispatch.
- In rare cases, delivery may take up to 15 business days depending on location or courier delays.
- If your order hasn’t arrived by the 10th business day post-dispatch, it’s likely still in transit.
- If it hasn’t arrived by the 15th business day, please reach out to us so we can assist.
Shipping Charges
- Free Standard Shipping on all orders above $120 within the 48 contiguous U.S. states.
- For orders below $120 or deliveries to Alaska, Hawaii, U.S. Territories, or military bases, shipping fees will be calculated at checkout.
Shipping Schedule
- We dispatch orders Monday to Friday (excluding weekends and U.S. public holidays).
- Orders are shipped through trusted logistics partners like DHL, UPS, USPS, and FedEx.
Delays & Responsibility
While we strive to deliver within the estimated timeframes, unforeseen factors like weather or carrier delays may affect delivery. We appreciate your patience and understanding.
Need Help?
If you have questions or delivery concerns, our Customer Comfort Crew is always here to support you.